Information Centre

How do you treat personal details?

All data you submit to us will be stored in encrypted servers. In accordance with the Data Protection Act 2018, we treat any personal data you send us as highly confidential. You can find more information regarding this under our Privacy Policy.

I forgot my password, what do I do now?

Simply click Sign In then click the Forgot Password button. You will need to enter your registered email address to retrieve your password. An email will be sent to you with a link for you to reset your password. If you are not sure of your username or registered email address please contact our Customer Service Team for further assistance.

My account is blocked, why?

Your account can be blocked for different reasons, Too many incorrect Sign In attempts may be the reason for this. Another reason may be due to your account being Self Excluded. Whenever we block your account from our side we will have sent you an email, please refer to this email and if you have any questions please do not hesitate to contact our Customer Service team by replying to the email or via Live Chat.

What is KYC?

KYC stands for Know Your Customer. You may need to verify your account details when you open an account with SpaceCasino. You can do this by sending in documents verifying your Identity, Address and Payment Methods used.

What can I use as proof of ID?

As proof of ID you can send in: Either a copy of your Passport (Both Photo ID page and adjacent page please) or a copy of your Driving License (Driving License can only be used for ID or Address, not both).

(Please send clear images and please show all four corners)

What can I use as proof of Address?

Either Utility bills (gas, electric, landline phone bill, broadband, cable) issued within the last 3 months, or UK issued a Provisional Driving Licence (but only if not used for the name evidence),

or Current UK full Driving Licence (but only if not used for the name evidence),

or Local Authority council tax bill for the current council tax year,

or Bank, Building Society or Credit Union Statement dated within the last 3 months.

For your own security and for the security of other users of SpaceCasino we may also need to carry out further checks such as collecting additional documents from you to verify your source of wealth and/or source of funds.

Are my documents safe?

All documents you provide to us are saved in a secure server with very limited access. In accordance with the Data Protection Act 2018, we treat any personal data you send us as highly confidential. We receive your documents via secure end-to-end transfer and they are either processed internally or by trusted third parties.