Information Centre
Can I make a deposit to the account of another person?
No, you can only make deposits to your own account with means in your own name, for security reasons.
What payment options do you offer?
At this time, spacecasino.co.uk offers the following payment options to our players:
Please note that certain Mastercard brand cards don’t allow withdrawals from gaming sites. Check with your card issuer if you have any questions.
Can I use payment means of another person to deposit into my account?
No, please only make deposits to your own account using a method and means belonging to yourself. This is for both your security, your friend's security and ours.
My deposit has not reached my account, what could be the reason? And what do I do now?
If your deposit has not reached your account, this could be due to a number of different reasons. Please first try logging out and logging back in again, to see if your money has been added. If that fails, please check the source of the deposit funds to see if the money has been deducted.
If you have still not received your money to your account, but have been charged, please contact our Customer Experience Team with information about the transaction (for example: date, time, amount, method and transaction reference number). Please note that we might also ask for proof of transaction. This is to enable our Payments Team to track the payment at our end.
Why can I not disable my card?
If the card you wish to disable has not yet received enough withdrawals to balance the deposits made from it, you will be prevented from disabling the card. Please refer to our closed loop policy.
However, if the card is no longer in use due to receiving a replacement card, please contact our Customer Experience Team who will be happy to advise further.
I've received a replacement copy of my card with a new expiry date, how can I update this?
The new card will need to be added as a new payment method, by way of a successful deposit.
What is the minimum amount I can deposit?
The minimum deposit is £10.
Why can't I deposit?
There are different possible reasons for this, which may include:
Incomplete verification or due diligence of your account. We may require some information or documents from yourself to complete the verification or due diligence of your account, please check your email inbox and junk folder for any communication from us.
You may have reached your deposit, loss or affordability limit set on the account and will need to wait until this is reset depending on the limit reached. You can review these here
Check that you have sufficient funds in your depositing account.
You may be attempting to use a card that is no longer permitted.
The account may be restricted as we would like to speak to you, please check your email inbox and junk folders to see if we've attempted to reach out to you.