If you are concerned about your gambling or believe that you are developing a gambling problem, we recommend that you take the Gamcare self-assessment test. This can be found on the Gamcare website here - https://www.gamcare.org.uk/get-advice/self-assessment-tool#.VBwEHvldXww
Further information and guidance can be found on our Responsible Gaming Page.
Yes, we offer the following:
During a self-exclusion the account cannot be reactivated. When the self-exclusion period has ended you can contact the customer service whom can assist you to reopen your account on the Company's discretion.
Yes, we allow you to increase, decrease or remove deposit, wagering and loss limits. If you choose to decrease your limit, this will be instant. Any increases or removals require a 24 hour cooling off period. Following this time, you will need to go to the limit and confirm this increase or removal.
No. For your own safety, once an account exclusion has been put in place, it cannot be cancelled by either you or our Customer Support Team. Once the period has ended, you can contact the Customer Support Team who can assist you in reopening the account.