I suspect I have a gambling problem, what do I do now?

If you are concerned about your gambling or believe that you are developing a gambling problem, we recommend that you take the Gamcare self-assessment test. This can be found on the Gamcare website here - https://www.gamcare.org.uk/get-advice/self-assessment-tool#.VBwEHvldXww

Further information and guidance can be found on our Responsible Gaming Page.

What limits can I set on my account?

Yes, we offer the following:

  • Deposit limit - You can set a deposit limit per day, week or month. When you have reached the limit within the set duration no more deposits can be made.

  • Wagering limit - You can set a wagering limit per day, week or month. When you have reached the limit within the set duration no more wagering can be made.

  • Loss limit - You can set a loss limit per day, week or month. When you have reached the limit within the set duration no more play can be made.

  • Reality check

  • Session limit

  • Take a Break - You can take a break for 1 day, 1 week, 1 month or 6 weeks. By taking a break you can not access your account during set duration.

  • Self-exclusion: You can take a longer break by self-excluding your account for either 6 months, 1, 3 or 5 years. You will not be able to access your account during the set duration of an exclusion and you will not receive any marketing communications from us.

How can I reactivate my self-excluded account?

During a self-exclusion the account cannot be reactivated. When the self-exclusion period has ended you can contact the customer service whom can assist you to reopen your account on the Company's discretion.

Can I change my limits?

Yes, we allow you to increase, decrease or remove deposit, wagering and loss limits. If you choose to decrease your limit, this will be instant. Any increases or removals require a 24 hour cooling off period. Following this time, you will need to go to the limit and confirm this increase or removal.

Can I cancel my Take a Break or Self-Exclusion?

No. For your own safety, once an account exclusion has been put in place, it cannot be cancelled by either you or our Customer Support Team. Once the period has ended, you can contact the Customer Support Team who can assist you in reopening the account.